Creating a clear and customer-friendly return policy for Toolkitly will help build trust with your users and minimize disputes. Here’s a suggested return policy template for Toolkitly, considering the different services you offer (Tool Listings, Advertisements, Sponsored Posts, Prompt Listings):
At Toolkitly, we are committed to providing value to our customers through our various services. If you are not satisfied with your purchase, we offer the following return and refund options based on the type of service purchased:
Tool Listings
If you have purchased a tool listing on Toolkitly and wish to request a refund, please refer to the following guidelines:
Refund Eligibility: Refunds for tool listings are available within 7 days of purchase, provided that:
Your listing has not yet been published or promoted on the platform.
No social media promotion or reach campaigns have been initiated.
Refund Amount: If eligible, you will receive a full refund minus any processing fees.
Partial Refund: If the listing has already been published but no social media promotion has started, you may request a partial refund (50%) within 7 days of purchase.
No Refund: Refunds are not available after 7 days or if the listing has already undergone social media promotion.
Advertisements
Toolkitly offers advertising options to increase visibility. Refunds for advertisements are handled as follows:
Refund Eligibility: You may request a refund within 3 days of purchasing an ad package if the advertisement has not yet been placed on the website or scheduled for placement.
Partial Refund: If the advertisement campaign has been created but not yet run, a 50% partial refund may be issued.
No Refund: Once an ad has been displayed, clicked on, or has started running in any capacity, no refunds will be issued.
Sponsored Posts
Sponsored posts give your brand visibility across the Toolkitly platform. Refund policies for sponsored posts are:
Refund Eligibility: You may request a refund for sponsored posts within 3 days of purchase if the posts have not yet been published or scheduled for publishing.
Partial Refund: If posts have been created but not published, you are eligible for a 50% partial refund.
No Refund: If any sponsored posts have been published or scheduled for publication, no refunds will be granted.
Prompt Listings
Prompt Listings allow users to showcase and monetize their AI prompts on Toolkitly. Refunds are offered under the following terms:
Refund Eligibility: You may request a full refund within 7 days of purchase, provided that:
The prompt listing has not been published or used on the platform.
No Refund: Once a prompt listing has been published and is available to the public, no refunds will be issued.
Bundle Packages
For any bundle packages that include multiple services (e.g., Tool Listing + Ads + Sponsored Posts), the following refund rules apply:
Refund Eligibility: You may request a refund for unused services within 7 days of purchase.
For bundled services where some services have already been used (e.g., an ad has been placed but a sponsored post hasn’t), we will issue a pro-rated refund for the unused portions only.
How to Request a Refund
To request a refund, please contact our Customer Support Team at [[email protected]] with the following details:
Your name and contact information
Your purchase receipt or order number
The reason for your refund request
Our team will review your request and respond within 5 business days. If approved, refunds will be processed within 7-10 business days to the original method of payment.
Non-Refundable Services
Please note that the following services are non-refundable:
Custom promotional services (e.g., bespoke ad campaigns or content creation)
Any services that have been fully delivered
Modifications and Cancellations
If you wish to modify or cancel your order before services have been initiated, please contact us within 3 business days of purchase for assistance.
We cannot modify or cancel any services once they have been published, displayed, or distributed.
For any queries mail us :- [email protected]