Social Intents is a tool that helps businesses with customer service using chat and AI. It creates chatbots that use website data and can connect to human agents when necessary. You can help customers right away using Slack, Google Chat, Microsoft Teams, Zoom, Webex, or the chat on the website. You don't have to learn new software to support customers.
What are the key features of Social Intents?
Live Chat Features
- Real-time engagement.
- Customize your chat look and feel.
- Unlimited agents.
- Chat auto-translation.
- Transcripts and reporting.
- Custom chatbots.
- Pre-sales forms.
- File sharing.
- Javascript SDK.
- Quick replies.
- 3rd party integrations.
- Dashboard and reports.
- Proactive chat invites.
- Online schedule.
- Agent profile photos.
- Targeting rules.
Automated Chatbot Features
- Dialog flow responses.
- Chatbot auto-answer.
- Human handoff.
- 3rd party integrations.
ChatGPT Powered Chatbot Key Features
- ChatGPT chatbot.
- Pre-sales forms.
- File sharing.
- Javascript SDK.
- Targeting rules.
- Quick replies.
- 3rd party integrations.
- Dashboard and reports.
- Proactive chat invites.
- Online schedule.
- Slack profile photos.
Dialogflow Chatbot Key Features
- Quick replies.
- 3rd party integrations.
- Dashboard and reports.
- Proactive chat invites.
- Online schedule.
- Slack profile photos.
- ChatGPT chatbot.
- Pre-sales forms.
- File sharing.
- Javascript SDK.
- Targeting rules.
Live Chat for Google Chat (Source : Youtube Channel : socialintents )
Simplify Customer Support: Integrate Live Chat with Teams, Slack & More
Live Chat Integrations
- ActiveCampaign
- Asana
- Airtable
- AWeber
- Basecamp
- Bubble.io
- Calendly
- ClickFunnels
- ClickSend SMS
- ClickUp
- Close
- Constant Contact
- Contacts+
- ConvertKit
- Drip
- Dubsado
- Evernote
- Flodesk
- GetProspect
- GetResponse
- Google Sheets
- Highrise
- HoneyBook
- Hubspot
- Jira Service Manager
- Joomla
- Kartra
- Klaviyo
- Lemlist
- Live Chat for Squarespace
- Live Chat for Weebly
- MailChimp
- MailerLite
- Mailgun
- Mailjet
- Microsoft Dynamics 365 CRM
- Microsoft Office 365
- Monday.com
- Notion
- PagerDuty
- Pardot.
- Pipedrive.
- QuickBooks Online
- Salesforce
- Sendinblue
- SharePoint
- SharpSpring.
- Smartsheet
- SugarCRM
- Todoist
- Trello
- Twilio
- Wix Automations
- WooCOmmerce
- Zendesk
- Zoho CRM
- Zoom
How much does Social Intents cost?
- Social Intents offers a free trial for its paid plans.
- The starter plan costs $39 per month.
- The basic plan costs $69 per month.
- The pro plan costs $99 per month.
- The business plan costs $199 per month.
How to add Social Intents Live Chat to Slack?
Step 1: Connect Live Chat with SLack.
Step 2: Embed your website code snippet.
Step 3: Start chatting from your Slack channel.
How to add Social Intents Live Chat to Teams?
Step 1: Add Live Chat to Teams account.
Step 2: Embed your website code snippet.
Step 3: Start chatting from your Teams channel.
How to add Social Intents Live Chat to Google Chat?
Step 1: Add Live Chat to Google Chat.
Step 2: Embed your website code snippet.
Step 3: Start chatting from your Google Chat space.
How to add Social Intents Live Chat to Webex?
Step 1: Connect Live Chat with Webex.
Step 2: Add Live Chat by selecting + Apps and selecting 'Live Chat.
Step 3: Add your code snippet.
How to add Social Intents Live Chat to Zoom?
Step 1: Connect Live Chat with Zoom.
Step 2: Customize your Zoom Live Chat settings.
Step 3: Add your code snippet.
What are the use cases of Social Intents?
- Improve customer service by providing real-time support.
- Increase customer happiness and engagement.
- Capture leads and answer questions in real time.
- Automate lead capture and push transcripts and leads into CRM systems.
- Reduce support costs by leveraging AI to handle customer questions.
- Integrate with existing software that you already use.
What are the pros and cons of Social Intents?
Pros of Social Intents
- Live chat for Microsoft Teams, Slack, Google Chat, Zoom, and Webex.
- ChatGPT powered chatbots trained on your data.
- Ability to chat with website visitors from your existing chat tools.
- Easy to learn and use.
- Integrates with a number of CRMs, ticketing, and lead systems.
- Free 14-day trial.
- No contracts.
- Unlimited agents on all paid plans.
- Scales to fit the needs of your business.
- Customizable chat widget.
- Canned responses.
- Proactive chat invites.
- Targeting rules.
- Zapier integration.
- Message shortcuts.
- Real-time auto-translation.
Cons of Social Intents
- Chatbots may not be able to understand complex questions or requests.
- Chatbots may not be able to provide the same level of customer service as a human agent.
- Chatbots may not be able to build rapport with customers in the same way that a human agent can.
Social Intents Alternatives
- Zendesk Chat.
- Freshdesk Messaging.
- Drift.
- Intercom.
- ManyChat.
Social Intents pricing
- Social Intents offers a free trial and paid plans starting at $39 per month.
Review & Ratings of Social Intents
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Social Intents FAQ's
Helps businesses with chat and AI customer service.
Chat with customers on Slack, Teams, etc.
Yes, it works with your existing chat tools.
Faster customer service & lower costs.
While helpful, chatbots might need a human agent to step in for trickier questions.
Yes, as long as your chat platform has a mobile app.
Yes, Social Intents offers options to train chatbots on your data and tailor their responses.
Yes, some plans include real-time chat translation for conversations across languages.
Social Intents claims to follow security best practices to protect customer data.
Yes, Social Intents offers chat transcripts and reporting features.
It likely integrates with popular website builders.
Yes, chatbots can capture leads and integrate with your CRM for further nurturing.
It works well for e-commerce, SaaS companies, and customer service teams.
Summary
Social Intents is a live chat & AI chatbot solution for customer assistance, integrating with Slack, Microsoft Teams, Zoom, Google Chat, and Webex.
